Frequently Asked Questions2021-07-07T05:09:22-05:00

Frequently Asked Questions

WHERE IS EPIPHANY CENTER FOR THE ARTS LOCATED?2021-07-07T04:42:59-05:00

Epiphany Center for the Arts is located at 201 South Ashland Avenue in Chicago at the corner of Ashland and Adams. Here is a handy link to a Google Map

Via public transportation, we are: 

  • 0.5 miles south of the Ashland Pink/Green Line L train stops
  • 0.4 miles northwest of the Racine Blue L train stop
  • Closest to the #9 Ashland & Adams bus stop, #20 Madison & Ashland bus stop, #126 Van Buren & Ashland, and the Jackson & Laflin EXPRESS
CAN I PARK NEAR EPIPHANY?2022-05-27T00:17:29-05:00

Parking is available in the parking garage located at 1608 W. Adams, just west of Ashland on the right/north side of the street, in addition to ample metered spots surrounding the property.

We also recommended checking out the Spot Hero app for spaces nearby.

HOW DO I BUY TICKETS TO A SHOW?2021-07-07T04:44:18-05:00

Advance tickets can be purchased through etix on our website by clicking here.

HOW DOES YOUR TICKET PROCESS WORK?2021-07-07T04:44:38-05:00

When you purchase your tickets online, you will receive an online receipt. You can then print your tickets at home, or show your receipt when you check in at our box office.

WHAT TYPE OF PAYMENT DOES EPIPHANY CENTER FOR THE ARTS ACCEPT?2022-02-28T09:36:57-06:00

The box office and bars prefer the use of electronic payment (VISA, Mastercard, American Express, or Discover). Under certain circumstances, cash will be accepted, however  it is not preferable.

WHAT IS INCLUDED IN MY TICKET PURCHASE?2021-07-07T04:45:34-05:00

Events will vary, please refer to your specific show or event.  Although your ticket allows entry to a specific event, there are many public common areas throughout our campus that do not require a ticket purchase. We welcome both ticket holders and non-ticket holders to check out our whole campus! If your ticket purchase included drinks, you will receive your drink vouchers when you check in at the box office.

WHAT IS EPIPHANY’S REFUND POLICY?2021-07-07T04:45:56-05:00

All sales are final. No refunds will be issued unless a show is cancelled, in which case ticket buyers will be informed by email per policy.

HOW OLD DO YOU HAVE TO BE TO ATTEND A SHOW OR EVENT AT EPIPHANY?2022-02-26T12:13:27-06:00

You must be 21 or older to attend shows at Epiphany Center for the Arts

ARE ID’S REQUIRED AT EPIPHANY?2021-07-07T04:46:45-05:00

Valid, non-expired, government issued photo IDs are always required if you plan on purchasing and drinking alcohol, in accordance with Illinois state laws.

HOW MANY DIFFERENT SPACES ARE INSIDE EPIPHANY CENTER FOR THE ARTS?2021-07-07T04:51:01-05:00

Lots! We have 3 performance spaces, 3 gallery spaces, multiple rooms devoted to arts education, and indoor and outdoor spaces. We even have an outdoor fire pit!

DO YOU HOST SPECIAL EVENTS OR WEDDINGS AT EPIPHANY?2021-07-07T05:22:47-05:00

Epiphany is all about Art, Entertainment & Events. Whether hosting a wedding, corporate, fundraiser or private event, please Click Here  and request a tour. Special events and weddings are some of our most favorite happenings at Epiphany! Please reach out to Kimberly at kimberly@epiphanychi.com to learn how you can utilize the many different venue options throughout our campus.

IF I BUY A TICKET TO SHOW, HOW DO I KNOW WHICH SPACE TO GO TO?2021-07-07T04:51:28-05:00

The location will be shown on your receipt when you buy a ticket online, and also when you arrive security and host teams will make sure you get to the right location.

DOES EPIPHANY CENTER FOR THE ARTS HALL HAVE SEATS?2021-07-07T04:51:50-05:00

It depends on the show and the room. But even if we have a standing room show, we are always happy to make reasonable accommodations if they are needed.

HOW IS SEATING ASSIGNED FOR SEATED SHOWS?2021-07-07T04:52:12-05:00

If you have purchased a ticket for a seated show, we will seat you in the order in which you arrived. Doors to each inside venue generally open 30 minutes prior to a show’s start time. But you can always come early and hang out in our bar area even earlier.

IS EPIPHANY ADA ACCESSIBLE?2021-07-07T04:52:31-05:00

EPIPHANY’s campus is 100% ADA accessible and compliant.

DO YOU HAVE HANDICAPPED SEATING AVAILABLE?2021-07-07T04:52:50-05:00

Our venue is ADA compliant, and our hosts will be able to help with elevator use if necessary and help you find the best spot based on your ticket.

ARE YOUR STAGES AND GREEN ROOM AREAS ACCESSIBLE TO PEOPLE WITH MOBILITY ISSUES?2021-07-07T04:53:10-05:00

All of our green rooms, restrooms, galleries and special event spaces are handicapped accessible. Our stages in Epiphany Hall and The Sanctuary can be made accessible to performers in need upon request.

WHEN DOES THE SHOW ACTUALLY START?2021-07-07T04:53:28-05:00

The time listed on your ticket and on the purchase page of the website is the time doors open. Doors typically open an hour before show time. Please keep in mind that show times and set times, as well as opening acts, are always subject to change.

DO YOU SELL FOOD AT EPIPHANY CENTER FOR THE ARTS?2021-07-07T04:53:46-05:00

Our cafe and bar sells a selection of light snacks.

CAN I SMOKE INSIDE?2021-07-07T04:54:22-05:00

Nope, sorry. Illinois has an indoor smoking ban. However, most nights we will allow re-entry if you need to exit the venue to smoke.

This rule applies to old-fashioned cigarettes, e-cigs and cigars.

BUT WAIT, I HEAR YOU HAVE A COOL COURTYARD AND FIRE PIT, CAN I SMOKE THERE?2021-07-07T04:55:01-05:00

Still, nope, sorry. If you need to smoke you will need to exit the front of our facility and smoke at least 15 feet from our entrance.

WHAT CAN/CAN’T I BRING INTO THE VENUE?2021-07-07T04:55:49-05:00

NO: weapons.

NO: illegal drugs.

NO: outside food or beverages.

NO: professional cameras, video or audio equipment will be allowed without express permission from the artist/venue.

YES: cell phones.

YES: a great attitude and desire to have FUN!

WHERE CAN I FIND INFORMATION ABOUT UPCOMING SHOWS AND EVENTS AT EPIPHANY CENTER FOR THE ARTS?2021-07-07T05:03:08-05:00

The best spot is right here on our website! But also follow us on our social channels to be the first to know about special shows, events and Epiphany news!

WHAT CAN I DRINK AT EPIPHANY CENTER FOR THE ARTS?2021-07-07T04:54:04-05:00

We have an amazing full bar and cafe that is open 5 days per week. We also have a full bar outside of The Sanctuary, and pop up bars set up inside Epiphany Hall, the Catacombs and other special event spaces as needed.

I LEFT/LOST A PERSONAL ITEM AT EPIPHANY, DO YOU HAVE A LOST & FOUND?2021-07-07T04:56:47-05:00

It happens and yes do have a lost & found. Please send an email to info@epiphanychi.com or call us at 312-421-4600 to see if we have it.

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