Frequently Asked Questions2021-07-07T05:09:22-05:00

Frequently Asked Questions

WHERE IS EPIPHANY CENTER FOR THE ARTS LOCATED?2021-07-07T04:42:59-05:00

Epiphany Center for the Arts is located at 201 South Ashland Avenue in Chicago at the corner of Ashland and Adams. Here is a handy link to a Google Map

Via public transportation, we are: 

  • 0.5 miles south of the Ashland Pink/Green Line L train stops
  • 0.4 miles northwest of the Racine Blue L train stop
  • Closest to the #9 Ashland & Adams bus stop, #20 Madison & Ashland bus stop, #126 Van Buren & Ashland, and the Jackson & Laflin EXPRESS
IS EPIPHANY A 21+ VENUE2023-09-25T05:47:17-05:00

Epiphany is a 21+ venue. Refer to individual shows or events for exceptions.

CAN I PARK NEAR EPIPHANY?2023-09-14T10:22:18-05:00

Attended parking is available in the parking garage located at 1608 W. Adams or 1640 w Jackson Blvd. In addition to ample metered spots surrounding the property.

We also recommended checking out the Spot Hero app for spaces nearby.

HOW DO I BUY TICKETS TO A SHOW?2021-07-07T04:44:18-05:00

Advance tickets can be purchased through etix on our website by clicking here.

HOW DOES YOUR TICKET PROCESS WORK?2024-03-05T18:52:19-06:00

When you purchase a ticket, you will receive an online confirmation of your purchase sent to your email. Based on your ticket delivery method, you will receive your tickets online or for pick up at will call.

 

ARE ID’s REQUIRED AT EPIPHANY?2024-03-05T18:56:23-06:00

Valid, non-expired, government issued photo IDs are always required upon entry in the venue, and if you plan on purchasing and drinking alcohol, in accordance with Illinois state laws.

 

WHAT ARE THE BOX OFFICE HOURS?2024-03-05T19:00:59-06:00

Our box office is open during show hours only. If you have questions outside of box office hours, please call 312-421-4600 extension 1. If the call is not answered, please leave a voicemail with a detailed message and a call back number, and our box office team will get back to you as soon as possible.

 

CAN I TRANSFER TICKETS TO A FRIEND?2024-03-05T19:03:08-06:00

Please contact us to transfer tickets to another guest info@epiphanychi.com

DO YOU HAVE A COAT OR BAG CHECK?2024-03-05T19:05:13-06:00

We only offer coat and bag check for certain shows. To confirm you can email us at info@epiphanychi.com

WHAT TYPE OF PAYMENT DOES EPIPHANY CENTER FOR THE ARTS ACCEPT?2022-02-28T09:36:57-06:00

The box office and bars prefer the use of electronic payment (VISA, Mastercard, American Express, or Discover). Under certain circumstances, cash will be accepted, however  it is not preferable.

WHAT IS INCLUDED IN MY TICKET PURCHASE?2021-07-07T04:45:34-05:00

Events will vary, please refer to your specific show or event.  Although your ticket allows entry to a specific event, there are many public common areas throughout our campus that do not require a ticket purchase. We welcome both ticket holders and non-ticket holders to check out our whole campus! If your ticket purchase included drinks, you will receive your drink vouchers when you check in at the box office.

WHAT IS EPIPHANY’S REFUND POLICY?2021-07-07T04:45:56-05:00

All sales are final. No refunds will be issued unless a show is cancelled, in which case ticket buyers will be informed by email per policy.

HOW OLD DO YOU HAVE TO BE TO ATTEND A SHOW OR EVENT AT EPIPHANY?2022-02-26T12:13:27-06:00

You must be 21 or older to attend shows at Epiphany Center for the Arts

ARE ID’S REQUIRED AT EPIPHANY?2021-07-07T04:46:45-05:00

Valid, non-expired, government issued photo IDs are always required if you plan on purchasing and drinking alcohol, in accordance with Illinois state laws.

HOW MANY DIFFERENT SPACES ARE INSIDE EPIPHANY CENTER FOR THE ARTS?2021-07-07T04:51:01-05:00

Lots! We have 3 performance spaces, 3 gallery spaces, multiple rooms devoted to arts education, and indoor and outdoor spaces. We even have an outdoor fire pit!

DO YOU HOST SPECIAL EVENTS OR WEDDINGS AT EPIPHANY?2021-07-07T05:22:47-05:00

Epiphany is all about Art, Entertainment & Events. Whether hosting a wedding, corporate, fundraiser or private event, please Click Here  and request a tour. Special events and weddings are some of our most favorite happenings at Epiphany! Please reach out to Kimberly at kimberly@epiphanychi.com to learn how you can utilize the many different venue options throughout our campus.

IF I BUY A TICKET TO SHOW, HOW DO I KNOW WHICH SPACE TO GO TO?2021-07-07T04:51:28-05:00

The location will be shown on your receipt when you buy a ticket online, and also when you arrive security and host teams will make sure you get to the right location.

DOES EPIPHANY CENTER FOR THE ARTS HALL HAVE SEATS?2021-07-07T04:51:50-05:00

It depends on the show and the room. But even if we have a standing room show, we are always happy to make reasonable accommodations if they are needed.

HOW IS SEATING ASSIGNED FOR SEATED SHOWS?2024-03-05T19:01:06-06:00

All seated shows are sold as general admission and are first come first serve based on entry into the venue in which the show is being held. Doors to each performance venue generally open 30 minutes prior to a show’s start time. We encourage you to arrive early to Explore and Discover Epiphany during Golden Hour

IS EPIPHANY ADA ACCESSIBLE?2024-02-16T10:53:58-06:00

EPIPHANY’s campus is 100% ADA accessible and compliant. Epiphany shall make all efforts to accommodate written requests from its patrons to provide additional accommodations to meet specific needs and will do so upon receipt and notification of such request (see ticketing platform for further information). 

DO YOU HAVE HANDICAPPED SEATING AVAILABLE?2024-02-16T10:56:13-06:00

Our venue is ADA compliant, and our hosts will be able to help with elevator use if necessary and help you find the best spot based on your ticket. Epiphany shall make all efforts to accommodate written requests from its patrons to provide additional accommodations to meet specific needs and will do so upon receipt and notification of such request (see ticketing platform for further information). 

ARE YOUR STAGES AND GREEN ROOM AREAS ACCESSIBLE TO PEOPLE WITH MOBILITY ISSUES?2021-07-07T04:53:10-05:00

All of our green rooms, restrooms, galleries and special event spaces are handicapped accessible. Our stages in Epiphany Hall and The Sanctuary can be made accessible to performers in need upon request.

WHEN DOES THE SHOW ACTUALLY START?2021-07-07T04:53:28-05:00

The time listed on your ticket and on the purchase page of the website is the time doors open. Doors typically open an hour before show time. Please keep in mind that show times and set times, as well as opening acts, are always subject to change.

DO YOU SELL FOOD AT EPIPHANY CENTER FOR THE ARTS?2021-07-07T04:53:46-05:00

Our cafe and bar sells a selection of light snacks.

CAN I SMOKE INSIDE?2021-07-07T04:54:22-05:00

Nope, sorry. Illinois has an indoor smoking ban. However, most nights we will allow re-entry if you need to exit the venue to smoke.

This rule applies to old-fashioned cigarettes, e-cigs and cigars.

BUT WAIT, I HEAR YOU HAVE A COOL COURTYARD AND FIRE PIT, CAN I SMOKE THERE?2021-07-07T04:55:01-05:00

Still, nope, sorry. If you need to smoke you will need to exit the front of our facility and smoke at least 15 feet from our entrance.

WHAT CAN/CAN’T I BRING INTO THE VENUE?2021-07-07T04:55:49-05:00

NO: weapons.

NO: illegal drugs.

NO: outside food or beverages.

NO: professional cameras, video or audio equipment will be allowed without express permission from the artist/venue.

YES: cell phones.

YES: a great attitude and desire to have FUN!

WHERE CAN I FIND INFORMATION ABOUT UPCOMING SHOWS AND EVENTS AT EPIPHANY CENTER FOR THE ARTS?2021-07-07T05:03:08-05:00

The best spot is right here on our website! But also follow us on our social channels to be the first to know about special shows, events and Epiphany news!

WHAT CAN I DRINK AT EPIPHANY CENTER FOR THE ARTS?2021-07-07T04:54:04-05:00

We have an amazing full bar and cafe that is open 5 days per week. We also have a full bar outside of The Sanctuary, and pop up bars set up inside Epiphany Hall, the Catacombs and other special event spaces as needed.

I LEFT/LOST A PERSONAL ITEM AT EPIPHANY, DO YOU HAVE A LOST & FOUND?2024-04-25T19:00:19-05:00

It happens and yes, we do have a lost & found. Please send an email to info@epiphanychi.com or call us at 312-421-4600 extension 1 to see if we have it. Lost/left items will be held at the venue in our lost and found for up to 30 days. 

I FORGOT TO CLOSE OUT MY TAB AT THE BAR; WHERE CAN I PICK UP MY CREDIT CARD?2024-06-13T21:44:19-05:00

You are welcome to pick up your card the next time you visit Epiphany Center for the Arts. The on-duty manager can assist you in retrieving your lost item. Please note that your card will be cashed out at the end of the evening and a 20% tip will be applied.

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